Service Representative III - IRA Specialist

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION OVERVIEW:

This position is responsible for performing all daily functions associated with a specific area of Retail Operations and assisting others regarding complex inquiries and problem resolution.  This position is considered at the senior level.  Incumbent is expected to perform the complex routine and non-routine duties of the job.

KEY RESPONSIBILITIES:

• Performs tasks related to balancing, reporting and research functions associated with but not limited to the ACH, ATM, Cash Letter and/or Commercial Services segments of the Department.  Completes daily data entry, file maintenance duties and processing activities for the assigned area of the department.
• Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Commercial Deposit Clients, Online Cash Management Clients, the Federal Reserve or other Check Clearing Agencies, NYACH and our ATM/Debit Card vendor.  Service and assistance are provided in a professional, timely and accurate manner.
• Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner.  Stays alert to recommendations in order to enhance departmental effectiveness overall.                          
• Assists others as directed to accomplish departmental objectives.
• Participates in training and development programs as requested or required.
• Maintains working knowledge of use and operation of office equipment.
• Responds to requests by management to perform related duties and activities.
• Exercises independent judgment in resolving issues.  Performs duties of a highly complex nature, including statistical reporting and reconcilement.  Maintains focus on customer service and proof of area workflow.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• 4 - 6 years of experience related to the key responsibilities
• Knowledge of banking operations.
• Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
• Ability to manage own workflow and resolve questions and problems with supervisor.
• Good communication and organizational skills.
• Basic knowledge of PC skills.
• Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
• Ability to work scheduled hours.

PREFERRED QUALIFICATIONS

• Bachelor’s degree.

WORKING CONDITIONS

Work is mainly performed in a normal office environment.  Noise levels usually are moderate.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$22.26 - $27.79 hourly

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.