Service Representative III - Core Systems Support
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident Bank is a successful and highly regarded multi‑billion‑dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing both our customer and employee experience.
POSITION SUMMARY
The Service Representative III – Core Systems Support plays a critical role in supporting branches, the Contact Center, and internal departments by resolving inquiries related to deposit products and core banking system activity. This position has a strong focus on Individual Retirement Accounts (IRAs) and ensures accurate processing, compliance, and outstanding internal service across a variety of account types.
KEY RESPONSIBILITIES
- Manage all aspects of IRA plans and accounts, including documentation review, transaction corrections, tax reporting accuracy, auto distributions, beneficiary maintenance, and withholding setup
- Serve as a primary point of support for Branch, Contact Center, and departmental inquiries related to deposit products, including checking, savings, certificates, safe deposit boxes, retirement accounts, and RMS concerns
- Resolve inquiries received through multiple channels, including system queues, email, phone, and mail
- Maintain and update customer and account information, including account type changes, rates, alternate addresses, and special account coding
- Assist with daily review of consumer and business mobile deposits, including approval and exception handling
- Support ongoing customer and account monitoring through review of Cold Storage and Horizon 360 reports
- Assist with back‑office operational processing, including general ledger entries, safe deposit box payments, mail deposits, and official check generation
- Perform additional duties and support activities as assigned by management
MINIMUM QUALIFICATIONS
- High School Diploma or GED required
- Bachelor’s degree preferred
- 4–6 years of experience servicing Individual Retirement Accounts (IRAs) required
- Strong interpersonal and communication skills, both written and verbal
- Excellent organizational and time‑management abilities with strong attention to detail
- Proficiency in Microsoft Office and comfort navigating multiple banking systems and applications
- Ability to manage multiple priorities in a fast‑paced operations environment
- Strong problem‑solving skills and a customer‑focused mindset
WORKING CONDITIONS
- Work is primarily performed in a normal office environment with moderate noise
- Prolonged sitting
- Lifting 5–10 lbs. (e.g., printer paper, storage boxes)
- Occasional bending or overhead lifting (e.g., storing files or boxes)
- Hazards are those typically found in a normal office setting
This job description may not be all‑inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
Provident Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age (40 and over), color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.
PAY DETAILS
$22.87 – $28.63/hourly
Please note: The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue Paid Time Off (PTO), receive paid Holidays, and are eligible to participate in the Bank’s Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan. Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance. Company‑sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal Plans.