Loan Servicing Representative III


Under close supervision, this position is responsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans.  This position is considered at the senior level.  Incumbent performs complex routine and non-routine duties of the job.  Incumbent is expected to show initiative by training less experienced staff members or take on more challenging and/or complex assignments. 



  • Assists with managing various commercial loan servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries.  
  • Ensures that areas of responsibility meet required deadlines for both internal and external customers. 
  • Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
  • Is responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon and ACBS systems. 
  • Reads and interprets loan documents and approvals for verification of system accuracy. 
  • Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents. 
  • Alerts management of any upcoming changes where may need special attention.
  • Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio. 
  • Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
  • Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans. 
  • Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by Provident Bank. 
  • Responds to all borrower inquiries for reconciliation of escrow transactions. 
  • Re-analyzes escrow accounts where deficiencies are noted.
  • Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers. 
  • Adheres to finest quality control standards.  Contacts borrowers on returned mail items for address verification.
  • Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
  • Trains new staff on Bank’s policies and procedures needed to perform their respective job function.
  • Perform other duties as assigned by management.                                                         






  • Interpretation of all loan documentation.
  • Ability to exchange information clearly and concisely and to present ideas and report facts.
  • Working knowledge of Horizon System, ACBS System, PC skills.
  • Ability to create Excel Spread Sheet and utilize formulas for creating bills and various reports.
  • Take ownership of workflow and resolve problems with minimal to no supervision.  Ability to multi-tasking is imperative.
  • Excellent communication and organizational skills.
  • Strong mathematical background required.



       High school diploma or GED



       5 - 7 years



        Licenses and Certifications                                                              Expiration Date




       Work is typically performed in an office environment.  Noise levels are usually moderate.



       Mainly those present in a normal office setting.


This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.


About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  2. Through generous contributions, we have raised over $28,000 in 2018. No item or donation is too small; we find a home for it all.