Item Processing Service Representative II

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION SUMMARY:

This position is an intermediate role within the bank’s back-office operations within the Deposit Operations Division. The incumbent is responsible for performing daily functions associated to tasks performed in Item Processing such as Fraud Review, Exception Processing, Account Adjustments, etc. The candidate will work in a team environment, though they will be trained and assigned to department tasks with the ability to work independently. The appointee is expected to perform routine and less complex non-routine functions of the job. Their contribution will also include the collaboration on team assignments associated with assisting others, working with complex inquiries and additional problem resolution.

KEY RESPONSIBILITIES:

• Performs tasks related to balancing, reporting and research functions associated with but not limited to Item Processing functions such as, (Exception Processing, Account Adjustments &
• Cash Letter Settlements), inclusive of data entry and file maintenance processing responsibilities. 
• Reviews suspect fraud transactions and uses good judgement when decisioning the same for payment and/or return.        
• Is responsible for responding to customer, vendor and other business line inquiries and provides such assistance in a timely and professional manner.
• Participates in training and development programs as required. Follows all procedural and regulatory guidelines and will assist others as needed to complete departmental objectives.
• Responds to requests by management to perform related activities and exercises, performing less complex tasks, including adjustments & reconcilements.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• Associates or Bachelor’s degree is preferred.
• 1-3 years of experience in bank operations preferred.
• Communicates professionally and can clearly & concisely present ideas and respond
• to inquiries and representatives from other business lines.
• Understands Reg CC, UCC, Reg J and Check 21.
• General PC skills associated with, and navigating through Outlook, Word, Excel, Adobe, Zoom

WORKING CONDITIONS

Work is mainly performed in a normal office environment.  Noise levels usually are moderate.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$20.00 - $24.97 hourly

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.