POSITION OVERVIEW

The Controls & Enablement Analyst strengthens the control environment, operational readiness, and sustainable execution across the Bank’s Deposit & Payment Operations. The role provides oversight and analysis of customer information and data integrity, levy processing, operating procedures, production issues, root-cause identification, and post-conversion stabilization. Partnering with Operations, Technology, Risk, Compliance, and vendor teams, the analyst translates complex workflows into repeatable controls, clear documentation, actionable reporting, and effective training and enablement materials.

KEY RESPONSIBILITIES

Data Integrity & Issue Resolution

• Analyze CIF and other critical operational data and levy-processing exceptions, determine appropriate resolutions and escalation paths, and recommend control enhancements to prevent recurrence.
• Perform routine monitoring, exception tracking, correction coordination, evidence retention, and assessment of workflow adherence for levy processing.
• Investigate production issues through structured root-cause analysis; document impact and contributing factors, determine corrective actions, assign owners and target dates, and validate results.

Controls Design & Governance

• Design, implement, document, maintain, and periodically assess preventive, detective, approval, reconciliation, and quality-assurance controls.
• Develop and govern procedures, desktop guides, job aids, workflow maps, control narratives, and other operational documentation, including version control and review cycles.

Analysis, Advisory & Reporting

• Guide process owners in mapping end-to-end workflows, data fields, reports, systems of record, handoffs, dependencies, and control points; evaluate alternatives and recommend effective control approaches.
• Analyze recurring exceptions, losses, near misses, complaints, defects, and manual workarounds to identify trends and sustainable process improvements.
• Prepare management reporting and metrics on control performance, exceptions, aging, remediation status, data quality, and operational readiness.

Readiness, Collaboration & Enablement

• Support operational readiness, conversions, post-conversion stabilization, and change initiatives through risk assessments, readiness checklists, testing, issue tracking, and knowledge transfer.
• Collaborate with Internal Audit, Risk, Compliance, Finance, Technology, and third-party providers to respond to inquiries, provide supporting evidence, and support remediation.
• Facilitate training and enablement sessions on procedures, control expectations, new workflows, and escalation requirements; reinforce appropriate verification and documented evidence.

QUALIFICATIONS

• Bachelor’s degree in business, finance, accounting, information systems, risk management, a related field, or an equivalent combination of education and directly relevant experience.
• 3+ years of progressive experience in banking operations, deposit operations, payment operations, operational risk, quality assurance, controls, audit, data governance, or a related function.
• 3+ years of working knowledge of banking operations, internal controls, reconciliations, issue management, and procedure governance.
• Experience documenting processes, investigating operational issues, analyzing data, and communicating findings and recommendations to business and technical partners.
• Experience supporting core banking conversions and post-conversion stabilization, FIS or comparable banking platforms, CIF data-integrity controls, or levy operations.
• Experience with workflow mapping, control testing, management reporting, data visualization, or structured root-cause analysis methodologies.
• Working knowledge of regulatory requirements and records-retention standards governing deposit and payment operations.
• Strong analytical judgment and attention to detail, with the ability to distinguish symptoms from underlying root causes.
• Clear, professional business writing skills and the ability to develop concise, audit-ready procedures and supporting documentation.
• Ability to manage multiple priorities, drive follow-through, escalate material risks appropriately, and constructively challenge ineffective controls.
• Ability to communicate complex processes to diverse audiences and translate institutional knowledge into repeatable training and documentation.
• Commitment to customer protection, data integrity, operational resilience, and continuous improvement.

WORKING CONDITIONS

Work is performed in a normal office environment. Noise levels are usually moderate.

• Prolonged sitting.
• Lifting from 5 to 10 lbs. (printer paper, storage boxes).
• Occasional bending or overhead lifting (storing files or boxes).
• Hazards are primarily those present in a normal office setting.

PAY AND BENEFITS

Pay Details: $61,600-$88,000 annually

Please note: The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based on company, business, and/or individual goal achievement and performance.

Team members accrue Paid Time Off (PTO), receive paid holidays, and are eligible to participate in the Bank's Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan. Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.

ADDITIONAL INFORMATION

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.