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Universal Banker

How would you like to join one of the oldest and most highly regarded financial institutions in New Jersey.  Provident is a multi-billion dollar bank with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience.  

POSITION SUMMARY

Banking Professionals needed! Join our team in our Randolph, NJ location today!

 

The Universal Banker position is a “career level” position that performs both Teller and Platform duties.  The responsibilities may vary day to day based on the work that needs to be done in the branch that day.  Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers, and performing customer needs assessment (profiling).  The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. 

Please visit our website – www.provident.bank for branch hours.

 

Key Functions and Responsibilities:

  • Identifies the benefits of all products and services that will satisfy the needs of the customers.
  • Support, refer and/or resolve customer inquiries by processing transactions and other banking needs
  • Exceed client expectations through active engagement, commitment and dedication to servicing and building customer relationships
  • Helps maintain cost efficiency to achieve the goals of the branch & assuring the quality of customer service in accordance to our Guiding Principles.
  • Ensures operational and financial safety requirements are followed, such as: Establishing customer identity, preparing and/or completing CTR/SAR procedures on appropriate transactions and following all other compliance procedures

 

PERSONAL SKILLS

  • Good customer service skills, including listening, written and verbal communication
  • Cash handling experience in a retail or banking environment required
  • Ability to problem-solve and provide solutions to customer issues
  • Good organizational and time management skills
  • Self-motivated, confident and ability to multitask effectively
  • Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office
  • Ability to work branch hours, which can include weekends and evenings

 

EDUCATION / WORK EXPERIENCE

  • High school diploma or GED
  • 0 - 2 years in a retail sales/service environment
  • Banking experience a plus

 

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.                                                                 

           

Featured benefits

  • Medical/Dental/Vision Insurance
  • Flexible Savings Account
  • 401(k)
  • Tuition Disbursement and Reimbursement
  • College Loan Pay Down Program
  • and other great benefits

 

Diversity, Equity & Inclusion

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

 

EEOC

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

 

 

 

 


About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
     
  2. Through generous contributions, we have raised over $28,000 in 2018. No item or donation is too small; we find a home for it all.