Fraud Operations Supervisor

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION OVERVIEW:

Oversee the Fraud Operations Team to ensure timely disposition and escalation of potential fraud alerts. Assist in the coordination of complex fraud situations with the Fraud Manager and Fraud Investigations Supervisor. Analyze complex fraud alerts generated from various third-party software systems for potential fraud. Take lead on dispositioning complex fraud alerts / possible fraud ring situations and quickly escalate for investigation. Support various fraud related activities, including investigating and resolving reported external frauds, monitoring the fraud detection system, coordinating fraud alerts and related activities.

This position will be primarily based in our Oak Ridge office; however, occasional travel to the Woodbrdige office may be required.

KEY RESPONSIBILITIES:

• Oversee that fraud alerts for the Fraud Operations Team are investigated and dispositioned timely.
• Perform initial independent analysis of higher risk customers involving, but not limited to, fraudulent activity, derogatory information, assist in law enforcement liaison, etc.
• Communicate with various areas of the organization and customers to assist in investigating possible fraudulent situations.
• Assist the Fraud Investigations Team where necessary.
• Lead on dispositioning complex fraud and possible fraud ring situations
• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

MINIMUM QUALIFICATIONS:

• High School diploma or GED plus advanced schooling at the community college or university level in such fields as Criminal Justice, Accounting, Business Administration, Finance, etc.
• 5 years related experience and/or training
• 2 years of management experience
• Excellent written and oral communications skills combined with a demonstrated ability to clearly understand, translate and articulate projects, objectives, goals, schedules and assignments across various personnel and management levels.
• Ability to work effectively with Bank staff at all levels as well as with outside vendors and regulators.
• Knowledge of laws applicable to money laundering, to include the BSA, The USA Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.
• Experience in banking services, branch operations, risk management or other related functions essential.
• Ability to work independently and as a team.
• Superior organizational and analytical skills. Strong time management skills.
• Must be highly flexible, multi-task oriented, and capable of changing directions based on immediate business demands.
• Basic Proficiency with Microsoft Office including Outlook, Word, Excel and PowerPoint

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$73,600 - $105,100 annually

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.