Treasury Management - ACH Coordinator (Hybrid)

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION SUMMARY:

The Treasury Management ACH Coordinator serves as the primary liaison between Relationship Managers (RM), Treasury Management Sales Officers (TMSO), Underwriting, and Treasury Operations for all matters related to ACH Facility implementation and maintenance including, but not limited to, annual reviews, renewals, modifications, maintenance, extensions, and customer training as well as providing support to the Treasury Management Implementations Team as needed.

KEY RESPONSIBILITIES:

• Serve as the central coordinator for all ACH onboarding requests (Credit and Debit) and periodic ACH Facility maintenance and monitoring.
• Partner with Relationship Manager, Treasury Management Sales Officer, and Underwriting to review ACH Facility documentation for accuracy.
• Provide Management reporting on ACH trends, risks, and operations processes improvement.
• Execute various ACH Facility instructions, including, but not limited to:
• Implementation (15%)
• Annual Review (15%)
• Manage and track annual ACH exposure reviews for all active clients.
• Periodic Renewal and Extensions (15%)
• Ensure renewals are completed within regulatory and internal SLA timeframes.
• Maintenance/Modifications (5%)
• Customer Training (20%)
• Participate in ACH audits and internal risk reviews, providing full documentation and tracking.

• The position requires deep technical knowledge of ACH processing, strong analytical and risk management skills, and the ability to collaborate across functional teams to ensure timely and accurate client implementations and renewals.

• Provide additional support for the Treasury Management Implementations Team as needed (30%).

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. Associate’s degree or higher preferred.
• AAP Certification preferred.

• Minimum 3-5 years of experience in Treasury Management, ACH Operations, or Commercial Banking Operations and/or Commercial Banking Support.
• Advanced understanding of ACH Origination, Returns, and Risk Controls.
• Strong knowledge of NACHA, FFIEC, OCC, and internal risk frameworks.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple concurrent requests and meet strict deadlines.
• High attention to detail and documentation discipline.
• Experience working with ACH systems.
• Familiarity with credit risk assessment and exposure management.

Working Conditions

• Office‑based environment with prolonged sitting
• Occasional lifting (5–10 lbs.) and light physical activity
• Moderate noise level
• May require travel to Provident offices, branches, or customer locations

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$27.90 - $34.87 hourly

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.