Position Overview

The SWEEP Operations Analyst leads client implementations and serves as a subject matter expert and advisor on sweep products and workflows within Deposit & Payment Operations. This role assesses operational feasibility, cross-functional dependencies, and material risk; determines sweep arrangements and operational flows that meet relationship requirements; resolves complex client-impacting exceptions; and recommends automation, workflow, and control improvements. The analyst also supports daily sweep processing, reconciliations, documentation, testing, stabilization, and team cross-training.

KEY RESPONSIBILITIES

• Implementation & Client Solutions: Lead new client implementations, product or system changes, testing, conversion activities, and post-implementation stabilization. Assess feasibility, dependencies, and risk; determine appropriate sweep arrangements, product combinations, and operational flows; and support account setup validation, parameter maintenance, entitlement review, and related controls.
• Advisory & Issue Resolution: Serve as a subject matter expert to Deposit Operations, Commercial Banking, Treasury Management, Finance, Technology, and vendor partners. Research and resolve complex exceptions, identify root causes and client impacts, and promptly communicate material issues, aged differences, and control failures.
• Analysis & Process Improvement: Analyze recurring breaks and manual interventions and recommend automation, workflow, data-quality, and control improvements. Support audits, risk assessments, procedure reviews, business-continuity exercises, and remediation activities.
• Daily Processing & Reconciliation: Execute, monitor, and validate daily sweep processing. Review system outputs, reports, and account activity for failed, incomplete, duplicate, out-of-balance, or unusual transactions. Complete daily and periodic reconciliations, investigate differences, maintain evidence, and escalate open items.
• Documentation & Knowledge Transfer: Build and maintain procedures, desktop guides, checklists, calendars, escalation paths, and business-continuity instructions. Maintain control documentation, exception logs, reconciliation support, issue records, and management reporting, and cross-train team members.

QUALIFICATIONS

• Bachelor’s degree in business, finance, accounting, operations, a related field, or an equivalent combination of education and directly relevant experience.
• 3+ years of experience in deposit operations, payment operations, treasury operations, sweep operations, cash management, commercial banking operations, or a related function, including transaction processing and reconciliation.
• 3+ years of direct experience with commercial sweep products, automated transfers, zero-balance or target-balance structures, investment sweeps, loan sweeps, or similar cash-management services.
• Demonstrated experience supporting or leading client implementations, system or product conversions, post-conversion stabilization, and process-improvement initiatives.
• Working knowledge of banking operations, commercial sweep and cash-management products, exception management, transaction processing, reconciliations, and internal controls.
• Strong analytical, root-cause analysis, risk-judgment, problem-solving, and independent decision-making skills.
• Experience with FIS or comparable core, deposit, treasury, or payment platforms.
• Intermediate Microsoft Excel skills, including data validation, lookups, filters, pivot tables, and reconciliation support.
• Strong written and verbal communication skills and the ability to collaborate with business, operations, technical, vendor, and management audiences.
• Consistent accuracy, attention to detail, sound prioritization, and a client-focused approach in a deadline-driven environment.

WORKING CONDITIONS

Work is performed in a normal office environment. Noise levels are usually moderate.

• Prolonged sitting.
• Lifting from 5 to 10 lbs. (printer paper, storage boxes).
• Occasional bending or overhead lifting (storing files or boxes).
• Hazards are primarily those present in a normal office setting.

PAY AND BENEFITS

Pay Details: $61,600-$88,000 annually

Please note: The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based on company, business, and/or individual goal achievement and performance.

Team members accrue Paid Time Off (PTO), receive paid holidays, and are eligible to participate in the Bank's Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan. Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.

ADDITIONAL INFORMATION

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.