Overview:

The Retail Sales & Services Administrator provides reporting, program management, and coordination support to the Retail Sales & Services Director and branch network. This role supports sales performance, manages key retail programs, tracks results, and helps drive consistency and execution across branches. The position plays a critical role in enhancing the overall customer experience and supporting sales initiatives across the Consumer Bank.

Key Responsibilities:

Data Analysis & Reporting

• Develop and maintain KPI dashboards, performance scorecards, and leaderboards for branches and regions
• Analyze sales data, trends, and performance metrics to support leadership decision-making
• Partner with leadership to track outcomes of sales initiatives and campaigns
• Identify performance gaps and escalate insights to leadership

PIS & LBE Program Management

• Manage the Licensed Bank Employee (LBE) Program, including lead routing, activity tracking, and performance monitoring
• Serve as the primary point of contact for the Provident Investment Services (PIS) partnership
• Monitor referral volume, appointment conversion, and revenue performance
• Facilitate regular meetings with leadership to align on strategy and execution
• Support branches by removing barriers and ensuring program expectations are met

Strategy & Communications

• Partner with leadership to develop retail sales strategies
• Create presentations, campaign materials, and communications for the Consumer Bank
• Maintain and update the branch sales intranet page

Qualifications:

• 3–5 years of experience in banking, retail sales, or a related environment
• Experience supporting or leading sales initiatives preferred

• Bachelor’s degree in Business, Marketing, Finance, or equivalent experience

Skills Required:

• Knowledge of retail banking products (checking, savings, consumer loans, credit cards, digital banking)
• Strong organizational, analytical, and attention-to-detail skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS:

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and/or property locations.

HAZARDS:

The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$33.23 - $39.00/hourly

This position is hourly plus commission based. The base salary actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. Team members earn commissions based on sales performance and/or achieving their goals.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.