Manager of Operational Risk Management

POSITION OVERVIEW:

The Manager of Operational Risk Management is the Second Line of Defense, within the Bank Enterprise Risk Management (ERM) structure, is responsible for supporting the development and operation of Operational Risk Management (ORM) team in line with the Bank’s Risk Management standards and the Three Lines of Defense Model.  The role supports ERM with planning, execution and finalization of ORM requirements, the integration of ORM into responsibilities relating to ERM activities, and ad-hoc projects as prescribed by the Chief Risk Officer.  This position supports the implementation of the Operational Risk Management objectives including managing Risk & Control Self-Assessments with the 1 LOD.  The position participates in identifying, measuring, mitigating, monitoring and reporting on risks across the Bank, synthesizing the results and reporting the outcome to executive management.  The role includes responsibility for establishing risk frameworks and evolving policies that align to the Bank’s risk methodology and providing independent oversight of their implementation across the enterprise.

KEY RESPONSIBILITIES:

• Assist the Chief Risk Officer with maintaining the Enterprise Risk Management Program and managing the Bank’s Operational Risk Management Program (“Integrated ERM/ORM Program”). The incumbent’s activities in the Integrated ERM/ORM Program include responsibilities to:
• Maintain the Bank’s Risk Appetite Statement, enterprise-level Key Risk and Key Performance Indicators (“KRIs & KPIs”), Enterprise Risk Assessment, and associated support activities surrounding the ERM program;
• Develop and implement the Bank’s Risk & Control Self-Assessment (“RCSA”) program including the required infrastructure, templates, risk and control libraries, training and support to the 1st Line of Defense (“1st LOD”);
• Review and provide effective challenge of the Risk Control Self Assessments. Collaborate with the 1st LOD to address and remediate control gaps, weaknesses and drive continuous improvement.  Prepare reporting including the aggregation of RCSA results by risk domain and business unit.  Communicate results to the key stakeholders;
• Work closely with the Risk team to ensure goals, objectives and results align between teams and meet the overarching goals of the Integrated ERM/ORM Program;
• Proactively manage and advise the CRO on potential / emerging risks related to ERM/ORM risk management to assure objectives are achieved, losses are minimized, and strategic goals and objectives can be achieved;
• Develop reporting to executive management and the Board Enterprise Risk Committee regarding ERM/ORM risk management policies, processes and execution;
• Develop and implement changes as needed to minimize risks as well as improve internal and external risk characteristics across all business lines;
• Analyze qualitative and quantitative data to develop process efficiencies and/or metrics for key operational risk and early warning indicators;
• Actively participates in Bank initiatives and projects, as needed, providing risk management, data analysis and bank processing knowledge and skills;
• Manage staff, as assigned and including specialized staff (e.g. technology risk), to achieve the assignments and objectives of the department, grow and develop their skills sets, and provide guidance and direction on completing deliverables; and
• Meet the expectations of the Chief Risk Officer relative to staff time management, reviews and all other supervisory requirements.

MINIMUM QUALIFICATIONS:

• B.S. required – concentration in Accounting Finance, Business Administration preferred. Advanced degree or professional certification, a plus.
• 10+ years of prior banking experience.
• Banking knowledge to include but not limited to Front and back-office bank operations and processes, banking fraud and payment fraud.
• Working knowledge of IT processes and principles.
• Knowledge of risk profession frameworks and/or methods, particularly in the area of operational risk management principles and practices.
• Strong analytic, logical reasoning and problem-solving skills.
• Strong management skills.
• Strong understanding of quantitative analyses – math / statistical analysis.
• Process improvement and technology skills, plus.
• Excellent interpersonal skills.
• Strong verbal/written communication and executive-level presentation skills.
• Ability to work independently, set goals, prioritize, focus, and have time management skills.
• Strong knowledge of Excel (intermediate to advanced), Word, Visio, Power point.

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

PAY DETAILS:

$114,100 - $175,000 annually

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.