Fraud Operations Analyst II

POSITION SUMMARY   

Analyze fraud alerts generated from various third-party software systems for potential fraud. Assist in supporting various fraud related activities, including investigating and resolving reported external frauds, monitoring the fraud detection system, coordinating fraud alerts and related activities. Prepare Fraud Investigations and maintain records with appropriate audit trails to be used as support during internal and external audits and regulatory examinations.

  MAJOR JOB RESPONSIBILITIES

• Investigate and disposition alerts generated from third party software for various types of potential fraud. 
• Ensure actionable items to further protect the customer and bank from further potential losses, which includes but not limited to restricting accounts, online banking access, etc. 
• Communicate with various areas of the organization to assist in investigating possible fraudulent situations.
• Prepare case investigations for the Fraud Investigations team 
• Identify and report possible fraud ring trends
   

SUPERVISORY RESPONSIBILITIES

       None.

  SKILLS AND TRAINING

•    Excellent written and oral communications skills combined with a demonstrated ability to clearly understand, translate and articulate projects, objectives, goals, schedules and assignments across various personnel and management levels. 
•    Ability to work effectively with Bank staff at all levels as well as with outside vendors and regulators.
•    Knowledge of laws applicable to money laundering, to include the BSA, The USA Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements. 
•    Experience in banking services, branch operations, risk management or other related functions essential. 
•    Ability to work independently and as a team. 
•    Superior organizational and analytical skills. Strong time management skills. 
•    Must be highly flexible, multi-task oriented, and capable of changing directions based on immediate business demands. 
•    Basic Proficiency with Microsoft Office including Outlook, Word, Excel and PowerPoint 

  EDUCATION

Bachelor’s degree in such fields as criminal justice, accounting, business administration, finance, etc.
                                           

WORK EXPERIENCE

• 19 to 23 months related experience and/or training
   

LICENSES AND/OR CERTIFICATES

None

HAZARDS

  The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally may be exposed to those conditions present in public forums and meeting places.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.