CX/Marketing Coordinator

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION OVERVIEW:

We are seeking a highly organized and customer-focused Administrative Assistant to support our Customer Experience and Marketing teams within a fast-paced banking environment. This role plays a key part in driving efficiency, coordinating initiatives, and supporting customer engagement strategies that enhance both customer and employee experience.

KEY RESPONSIBILITIES:

• Provide comprehensive administrative support to the Customer Experience and Marketing leadership teams
• Schedule meetings, manage calendars, manage inboxes, manage customer calls and coordinate logistics for the CXO.
• Support the Events Coordinator with client events, internal workshops, and marketing initiatives
• Assist in preparing CX and marketing materials, presentations, and reports for internal and external stakeholders
• Coordinate with retail banking, insurance, wealth and commercial teams to support CX/Marketing requests
• Help track project timelines, deliverables, and metrics across all CX/Marketing projects
• Support internal communications and employee engagement related to customer experience and employee experience
• Uphold confidentiality and professionalism in handling sensitive customer and business information
• Support Events Manager and team to inventory promotional items needed for events and sales promotions for the organization, including management of online promotional storefront
• Vendor invoice processing for events
• G/L release reports for charging back items ordered on the Prink Clik website to the user branch or department
• Editing Provident Business Card and Apparel storefronts (internal Provident Store)
• Price quotes for apparel and event-related items
• Inventory control for Barrington (Provident storefront)
• Department Apparel logos – for apparel orders
• New and renewed contracts - BCR submissions – prepare docs for Benefits Director to review and submit – including Vendor Intake Forms

MINIMUM QUALIFICATIONS:

• 2-5 years’ experience as an administrative assistant, preferably within banking, marketing or CX.
• Proven experience as an administrative assistant
• Proficiency in MicrosoftvOffice, Canva, vendor systems
• Excellent written and verbal communication skills
• Strong organizational skills with ability to multitask and prioritize
• Attention to detail and problem-solving skills
• Ability to work independently as a part of larger team
• Professional demeanor and strong interpersonal skills
• Stellar phone and email etiquette for customer support/interactions
• Experience with insurance and wealth a bonus

EDUCATION

     •    High school diploma

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.                    

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.