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Associate Universal Banker

Doylestown, Pennsylvania

 

 

 

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and eastern Pennsylvania?  Provident Bank is looking for a talented Associate Universal Banker to work in our Doylestown, Pennsylvania Branch.  With your commitment in the Associate Universal Banker role, Provident Bank can help you develop in your career and climb the ladder of success!

 

Starting salary for this position will range from $29,250 to approximately $34,300 based on qualifications and experience.

 

POSITION SUMMARY

The Associate Universal Banker position is an entry level position.  The incumbent will train as a Teller for up to 6 months, then be trained on the Platform.  The incumbent is expected to perform both roles.  As part of the Teller duties, the Associate Universal Banker responds to customer needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments. As a first point of contact, the Associate Universal Banker also directs the customer to other banking services, bank personnel and cross-sells.

This position is responsible for managing and balancing a cash drawer as well as meeting sales expectations, which include deposit, loan and revenue generating sales and referrals.  Responsibilities also include customer experience behaviors and lobby management. 

The Platform part of the job will include performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts.

Once trained on both roles, the Associate Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day.  The Associate Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. 

Works under close supervision. 

 

MAJOR JOB RESPONSIBILITIES –

  • Exhibit and execution on customer service protocols
  • Responsible for branch goals by participating in both internal and external sales activities including community and networking events
  • Present professional image
  • Other responsibilities include but are not limited to:
    • Opens and/or closes Branch
    • Researches errors in deposits and withdrawals; consults with supervisor for more complex issues
    • Assists with daily Branch proofing tasks including ATM and Vault
    • May buy and sell cash from vault & TCR
    • Processes official checks
    • Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions
    • Ensures compliance with policies and procedures as required
    • Prepares and/or completes CTR/SAR form on appropriate transactions
    • Must be able to work a flexible hourly schedule as requested
    • May be asked to travel to other locations / branches
    • Provides access to safe deposit boxes
    • Assists in training other branch personnel
    • Perform other duties as required.

 

SUPERVISORY RESPONSIBILITIES

       None

 

SKILLS

  • Good interpersonal skills, including listening, written and verbal communication
  • Ability to work with a wide variety of personalities in a courteous and professional manner
  • Solid math and analytical skills
  • Ability to understand and follow safety and security practices
  • Good relationship building skills
  • Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
  • Strong customer service/advocacy skills
  • Good organizational and time management skills
  • Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

 

  EDUCATION

       High school diploma or GED

 

  WORK EXPERIENCE

       0-2 years in a retail sales/service environment

       Banking experience a plus

 

  LICENSES AND/OR CERTIFICATES

        Licenses and Certifications                                                         Expiration Date

           None

       

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment.  Willing and able to work required overtime.  Willing and able to travel to other locations/branches.  Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

 

HAZARDS

Those present in a retail-banking establishment.  In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior.  Must observe safety and security practices at the Branch

 

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.      

            

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

                               

 

 


About Provident Bank

For more than 175 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
     
  2. Through generous contributions, we have raised over $28,000 in 2018. No item or donation is too small; we find a home for it all.


Nearest Major Market: Philadelphia