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Senior Universal Bank

Belleville, NJ

Provident Bank, a multi billion dollar bank with branches in New Jersey and Eastern Pennsylvania, is seeking an experienced Universal Banker for its branch in Belleville, New Jersey.  Qualified candidate must possess excellent customer service and sales skills.  Prior platform experience preferred.

Starting salary for this position will range from $29,250 to approximately 39,500 based on qualifcations and experience.

 

 

POSITION SUMMARY

The Universal Banker position is a “career level” position that performs both Teller and Platform duties.  The responsibilities may vary day to day based on the work that needs to be done in the branch that day.  Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers, and performing customer needs assessment (profiling).  The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. 

This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the banking center supervisor with Teller line and end of day functions and preparing daily paperwork according to branch procedures. 

This position may be eligible to obtain Life and Health Licensing.

Works under general supervision. 

 

MAJOR JOB RESPONSIBILITIES –

  • Exhibit and execution on customer service protocols
  • Responsible for branch goals by participating in both internal and external sales activities including community and networking events
  • Present professional image
  • Other responsibilities include but are not limited to:
    • Accepts and processes loan applications
    • Is responsible for managing and growing a book-of-business
    • Opens and/or closes Branch
    • Researches errors in deposits and withdrawals; consults with supervisor for more complex issues
    • Assists with daily Branch proofing tasks including ATM and Vault
    • May buy and sell cash from vault & TCR
    • Processes official checks
    • Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions
    • Ensures compliance with policies and procedures as required
    • Prepares and/or completes CTR/SAR procedures on appropriate transactions
    • Must be able to work a flexible hourly schedule as requested
    • May be asked to travel to other locations / branches
    • Assists in training other branch personnel
    • Provides access to safe deposit boxes
    • Perform other duties as required

                                                                                                                                            

 SUPERVISORY RESPONSIBILITIES

       None

 

SKILLS

  • Good interpersonal skills, including listening, written and verbal communication
  • Ability to work with a wide variety of personalities in a courteous and professional manner
  • Solid math and analytical skills
  • Ability to understand and follow safety and security practices
  • Good relationship building skills
  • Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
  • Strong customer service/advocacy skills
  • Good organizational and time management skills
  • Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

  

EDUCATION

       High school diploma or GED

 

WORK EXPERIENCE

       1 - 2 years in a retail sales/service environment

       Banking experience a plus

 

LICENSES AND/OR CERTIFICATES

        Licenses and Certifications                                                              Expiration Date

           None

       

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment.  Willing and able to work required overtime.  Willing and able to travel to other locations/branches.  Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

 

HAZARDS

Those present in a retail-banking establishment.  In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior.  Must observe safety and security practices at the Branch.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

 

 

 

 

 

 

 

 

More specific duties and Responsibilities – Bank Associate IV

 

  • Opens and/or closes Branch
  • Researches errors in deposits and withdrawals; consults with supervisor for more complex issues
  • Assists with daily Branch proofing tasks including ATM and Vault
  • May buy and sell cash from vault & TCR
  • Processes official checks
  • Participates in both internal and external sales activities including community and networking events
  • Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions
  • Ensures compliance with policies and procedures as required
  • Prepares and/or completes CTR/SAR form on appropriate transactions
  • Must be able to work a flexible hourly schedule as requested
  • May be asked to travel to other locations / branches
  • Must present a professional image
  • Provides access to safe deposit boxes
  • May be required to maintain Life Insurance Licensing
  • Accepts and processes loan applications
  • Assists in training other branch personnel
  • Is responsible for managing and growing a book-of-business
  • Actively refers clients for commercial business to branch manager
  • Supplements general platform sales and service responsibilities as required
     

The Bank Associate IV may also do one or more of the following:

  • Oversees vault proof
  • Performs Supervisory functions and approvals as required
  • Maintains inventory and orders supplies for the branch
  • Researches and reports on BA differences
  • Researches more complex errors in deposits and withdrawals.
  • Monthly operational audits
     

The BA IV position includes the ability to act in a supervisory capacity in the absence of Branch Management.  Responsibilities include but are not limited to:

  • Opening, closing, and supervising the servicing of the branch in the absence of Branch Management
  • Assisting other Bank Associates with more complex transactions including transactions that may require supervisor overrides
  • Limit, approval, and discretionary authorities consistent with that of Branch Management

 

 


About Provident Bank

For more than 175 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
     
  2. Through generous contributions, we have raised over $28,000 in 2018. No item or donation is too small; we find a home for it all.


Nearest Major Market: Newark
Nearest Secondary Market: New York City