Wealth Management Relationship Manager I

POSITION SUMMARY

The overall goal is to deliver high-quality wealth management services to clients (existing relationships) and prospects (new business).  Under general direction, this individual contributor is responsible for handling daily administration of wealth management relationships in consultation with various team members. The RM I will primarily service less complex client relationships by themselves, and may service more complex client relationships in partnership with senior colleagues (senior wealth strategists and relationship managers).  The relationship manager will build and strengthen existing relationships by providing efficient and timely client service and problem resolution.  Through ongoing servicing of the clients, this individual will generate referrals consistent with the annual incentive plan to support firm growth.  In this position, the individual will participate in new business development and coordinate the necessary services during the onboarding process.  This individual will have direct communication with the business development officer (Sales) regarding the needs of new clients, and then work closely with other departments (trust, tax, and investments) to meet deliverables. With respect to both new and existing clients, the relationship manager is responsible for overall client satisfaction and should strive to continuously improve processes and increase efficiency through the use of operational platforms.  Generally maintains the account by initiating a range of account activity, monitoring account records to ensure accuracy and completeness, and responding to client inquiries.  Utilizes wealth management knowledge, experience, and bank resources to identify opportunities for relationship enhancement and to recognize problems and provide solutions. Provides financial planning services to clients, either on their own, or in conjunction with senior team members.  Incumbent is expected to display professional maturity, judgment and experience.  A certain degree of creativity, diplomacy and latitude is required.

KEY RESPONSIBILITIES:

Work directly with senior advisors to support their client facing work. This includes:

• Works directly with clients and responds to client requests for account information or initiates transactions requested by client.  Administers assigned accounts in accordance with bank and department policies and procedures, ensuring that fiduciary standards and practices are observed. The RM 1 will be assigned a number of less complex relationships to administer on their own, and may also be assigned more complex relationships to administer in partnership with senior wealth strategists or senior relationship managers.

  Develops financial plans by collecting necessary information from client, entering information into financial planning software, and preparing analysis. Responds to planning related inquiries from clients and provides financial planning advice and guidance. For more complex clients and situations, this may be in partnership with a senior financial planning colleague providing oversight.

  Maintains a general understanding of the roles of other departments – portfolio management, tax advisory, and trust administration – so collaboration can easily occur.  
  Develops direct working relationships and interacts with internal partners, clients, prospects, and external contacts (attorneys, CPAs, trustees, etc.) to ensure accounts are administered properly.  
  Attends client and internal meetings as necessary.  Collaborates with other team members to prepare meeting materials. Handles follow up action items, including recordkeeping in CRM software.
  In conjunction with operations, ensures accounts are opened or closed accurately and promptly, collects and values assets, completes documentation, initiates and coordinates all duties associated with a new or terminated accounts.  
  Coordinate services, paperwork, and other needs during onboarding process for new clients.
  Initiates proper disbursement of funds as directed.  Monitors records and daily activity to ensure they are accurate and complete.  Ensure transactions are completed with audit and compliance standards as well as timely execution.
  Responds to internal and external inquiries resolving discrepancies related to accounts.  Follows through until corrections are completed.
  Ongoing, proactive communication and interactions with clients and prospects via telephone, email, Zoom, or in person in order to build and enhance relationships. Records relevant details of client interactions in CRM software.
  Assists the Department Manager on special projects as required.  Serve on committees and contribute to the functioning of the department and firm overall.  Perform other duties as required by position.
  Develops new business from existing relationships, centers of influence and other sources

MINIMUM QUALIFICATIONS:

• 3 to 5 years related experience in the financial industry working within the client management and financial planning areas.
• Bachelor’s degree required.
• Help to foster a positive atmosphere within the office and with clients/prospects/COI’s and encourage teamwork while supporting goals and objectives of the business.
• Represent professional behavior and etiquette at all times.
• Visibly support & participate in implementing changes to support the success of the business.
• Proven client service delivered in a timely professional manner.
• Proficient with software programs (Microsoft Word, Excel, Powerpoint and Outlook).  Proficient with eMoney (or related financial planning tool), Salesforce, and Envestnet Tamarac.
• Possess honesty and integrity.  Demonstrated commitment to the highest ethical standards when dealing with clients and the public.
• Good communication and interpersonal skills needed to deal with a mix of personalities and egos.
• Ability to work with a high degree of autonomy, set priorities and manage deadlines
• Strong organizational and project coordination skills
• Team-player, enthusiastic and positive, polished, poised and professional
• Strong verbal and written communication skills
• Self-motivated and pro-active
• Demonstrated interest in the financial planning industry with an understanding of financial planning strategies for high net worth clients

LICENSES AND/OR CERTIFICATES:

• Advanced degree or designation (CFP®, etc.) is preferred.
• Series 65 must be obtained within 90 days of hire

 EDUCATION:
       Bachelor’s degree required

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate.

This position involves travel to customers and property locations. 

·         Prolonged sitting

·         Lifting from 5 to 10 lbs. (printer paper, storage boxes)

·         Occasional bending or overhead lifting (storing files or boxes)

·         The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.    

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:ﾠﾠ$73,600 - $105,100 ﾠﾠ
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Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. ﾠﾠﾠﾠﾠﾠﾠ
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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