WM Relationship Manager II

POSITION SUMMARY

The overall goal is to deliver high-quality wealth management services to clients (existing relationships) and prospects (new business).  Under general direction, this individual contributor is responsible for handling daily administration of wealth management relationships in consultation with various team members. This is a more experienced position in the job family and will be responsible for more complex relationships. The relationship manager will strengthen existing relationships by providing efficient and timely client service and problem resolution.  Through ongoing servicing of the clients, this individual will generate referrals consistent with the annual incentive plan to support firm growth.  In this position, the individual will participate in new business development and coordinate the necessary services during the onboarding process.  This individual will have direct communication with the business development officer (Sales) regarding the needs of new clients, and then work closely with other departments (planning, trust, tax, and investments) to meet deliverables. With respect to both new and existing clients, the relationship manager is responsible for overall client satisfaction and should strive to continuously improve processes and increase efficiency through the use of operational platforms.  In this role, the individual will handle all aspect of financial planning, including preparation of the plan and presentation of the results to clients.  This individual should proactively develop solutions to meet the client’s wealth management objectives.  Generally maintains the account by initiating a range of account activity, monitoring account records to ensure accuracy and completeness, and responding to client inquiries.  Utilizes wealth management knowledge, experience, and bank resources to identify opportunities for relationship enhancement and to recognize problems and provide solutions.  Incumbent is expected to display professional maturity, judgment and experience.  A certain degree of creativity, diplomacy and latitude is required.

MAJOR JOB RESPONSIBILITIES

• Works directly with clients and responds to client requests for account information or initiates transactions requested by client.  Administers assigned accounts in accordance with bank and department policies and procedures, ensuring that fiduciary standards and practices are observed.
• Develops financial plans by collecting necessary information from client, entering information into financial planning software, and preparing analysis. Responds to planning related inquiries from clients and provides financial planning advice and guidance.
• Maintains a strong understanding of the roles of other departments – portfolio management, tax advisory, and trust administration – so collaboration can easily occur. 
• Develops direct working relationships and interacts with internal partners, clients, prospects, and external contacts (attorneys, CPAs, trustees, etc.) to ensure accounts are administered properly. 
• Attends client and internal meetings as necessary.  Collaborates with other team members to prepare meeting materials. Handles follow up action items, including recordkeeping in CRM software.
• In conjunction with operations, ensures accounts are opened or closed accurately and promptly, collects and values assets, completes documentation, initiates and coordinates all duties associated with a new or terminated accounts. 
• Coordinate services, paperwork, and other needs during onboarding process for new clients.
• Initiates proper disbursement of funds as directed.  Monitors records and daily activity to ensure they are accurate and complete.  Ensure transactions are completed with audit and compliance standards as well as timely execution.
• Responds to internal and external inquiries resolving discrepancies related to accounts.  Follows through until requests are completed and outstanding issues are addressed.
• Ongoing, proactive communication and interactions with clients and prospects via telephone, email, Zoom, or in person in order to build and enhance relationships. Records relevant details of client interactions in CRM software.
• Assists the Department Manager on special projects as required.  Serve on committees and contribute to the functioning of the department and firm overall.  Perform other duties as required by position.
• Develops new business from existing relationships, centers of influence and other sources

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND TRAINING

• Excellent client facing service experience and problem resolution skills required.  Strong interpersonal and team skills.  Ability to establish relationships and partner effectively with various groups including sales, service, tax and investments.
• Working knowledge of investments, tax, fiduciary and operations usually acquired through formal education or related experience is required to service clients.
• Working knowledge of the securities industry, usually acquired through formal training or prior experience, is required to understand and respond to investment issues.
• Strong communications skills (verbal and written), attention to detail, accuracy, ability to multi-task and effective time management and organization skills are required.  Must be able to effectively manage multiple transactions/tasks.
• Working knowledge of Microsoft Excel, Word and PowerPoint is preferable.
• Strong skills in negotiating, delegating, leadership and sales are necessary to service and enhance the client relationship.
• Working knowledge of financial planning usually acquired through related experience, including the use of planning software (eMoney, etc.).
• Strong organizational, analytical, and problem-solving skills are required to oversee client transactions, identify and resolve account issues
• Personal computer skills are required for account maintenance activities.

  EDUCATION

       Bachelor’s degree

  WORK EXPERIENCE

       Relevant 7-10 years of experience in financial planning, client services or related field

  LICENSES AND/OR CERTIFICATES

        Licenses and Certifications                                                             

           Certified Financial Planner® designation required

WORKING CONDITIONS

Work is mainly performed in a normal office environment.  Noise levels are usually moderate.  May require travel to client and other non-bank locations.

HAZARDS

Only those present in a normal office setting and those associated with driving a motor vehicle.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.        

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.