Associate Relationship Manager III

POSITION SUMMARY

Under general direction, this position’s role is to enhance knowledge, practical experience and skills in handling all aspects of relationship management and financial planning. This is a professional position that supports the senior relationship managers and wealth strategists in the financial planning and relationship management process, while also managing ownership of a select few clients. Responsibilities will include data input into the financial planning software, preparation of planning analysis on subjects such as retirement planning, estate planning, cash flow, education funding, etc., client on-boarding and service requests, client meeting preparation and follow-up, maintenance of related items in the firm’s CRM system, presentation of financial plans to clients and management of client relationships.

The Associate Relationship Manager III will be partnered with a senior advisor, or multiple advisors, and their book of business.  They will also take ownership as the primary advisor on a select number of less complex relationships.

KEY RESPONSIBILITIES:

Work directly with senior advisors to support their client facing work. This includes:

• The hands-on development of sophisticated financial plans including net worth, cash flows, income tax projections, estate flows, retirement and education analysis, etc. This will include the data gathering of the client’s personal financial data, as well as the data input into the financial planning software, as well as the preparation of the analysis.
• Assisting the advisor with other ad hoc planning requests from clients and other client-related projects
• Review of estate planning documents (e.g, Wills, Living Trusts, Irrevocable Trusts) to help create a current estate analysis
• Direct client interaction to assist advisor with all client requests, including processing of money movement requests and new account openings
• Research and resolve client issues
• Assist with client meeting preparation, including generating materials and coordination with clients and other internal colleagues
• Coordinate post meeting implementation of recommendations in conjunction with the advisor
• Assist in follow-up correspondence and post meeting record retention
• Continuous updates to client’s electronic files in firm’s CRM system

Own and manage all aspects of a select few client relationships along with other client team members. This includes:

• Handling all aspect of financial planning, including preparation of the plan and presentation of the results to clients
• Responds to planning related inquiries from clients and provides financial planning advice and guidance 
• Developing solutions to meet the client’s wealth management objectives
• Handling follow up action items, including recordkeeping in CRM software
• Maintaining accounts by initiating a range of account activity, monitoring account records to ensure accuracy and completeness, and responding to client inquiries
• Working directly with clients and responding to client requests for account information or initiating transactions requested by client
• Administering assigned accounts in accordance with bank and department policies and procedures, ensuring that fiduciary standards and practices are observed
• Maintaining a strong understanding of the roles of other departments – portfolio management, tax advisory, and trust administration – so collaboration can easily occur
• Attending client and internal meetings as necessary
• Collaboration with other team members to prepare meeting materials
• Handling follow up action items, including recordkeeping in CRM software

MINIMUM QUALIFICATIONS:

• 3 to 5 years related experience in the financial industry working within the client management and financial planning areas.
• Bachelor’s degree required.
• Help to foster a positive atmosphere within the office and with clients/prospects/COI’s and encourage teamwork while supporting goals and objectives of the business.
• Represent professional behavior and etiquette at all times.
• Visibly support & participate in implementing changes to support the success of the business.
• Proven client service delivered in a timely professional manner.
• Proficient with software programs (Microsoft Word, Excel, Powerpoint and Outlook).  Proficient with eMoney (or related financial planning tool), Salesforce, and Envestnet Tamarac.
• Possess honesty and integrity.  Demonstrated commitment to the highest ethical standards when dealing with clients and the public.
• Good communication and interpersonal skills needed to deal with a mix of personalities and egos.
• Ability to work with a high degree of autonomy, set priorities and manage deadlines
• Strong organizational and project coordination skills
• Team-player, enthusiastic and positive, polished, poised and professional
• Strong verbal and written communication skills
• Self-motivated and pro-active
• Demonstrated interest in the financial planning industry with an understanding of financial planning strategies for high net worth clients

LICENSES AND/OR CERTIFICATES:

• Advanced degree or designation (CFP®, etc.) is preferred.
• Series 65 must be obtained within 90 days of hire

EDUCATION:
       Bachelor’s degree required

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate.

This position involves travel to customers and property locations. (add this to client facing positions)

·         Prolonged sitting

·         Lifting from 5 to 10 lbs. (printer paper, storage boxes)

·         Occasional bending or overhead lifting (storing files or boxes)

·         The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.    

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:ﾠﾠ$65,200 - $93,200 ﾠﾠ
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Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. ﾠﾠﾠﾠﾠﾠﾠ
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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